Common Student Questions

1. Do I need to be a member to use the site?
2. What are the different types of membership?
3. How is the audio course different from the website?
4. I lost my password. What do I do?
5. Can I change my password?
6. Why can’t I access the premium content?
7. How do I type the special written accents?
8. I’m not receiving your emails. What do I do?
9. What type of Spanish do you teach?
10. What is a Teacher ID?
11. I lost my Teacher ID. What do I do?
12. What if I don’t have a teacher?
13. How do I get started?
14. How do I check my Virtual Report Card?
15. Why are my answers erased when I hit my “Back” button?
16. I cannot hear the sound. What do I do?
17. What if my grade is not posted to my Virtual Report Card?
18. How can I renew or upgrade my membership?
19. My question isn’t here. What now?

Answers

1. Do I need to be a member to use the site?
   No, but there are definite advantages to becoming a member. Learn more.
2. What are the different types of membership?
   1. Free Membership
   2. Premium Membership
   3. Camino del éxito.
3. How is the audio course different from the website?
   The website alone is great if you are taking a class and want to get a better grade, but the audio course is a complete, step-by-step conversation course that takes you to a conversational level by incorporating the material on the website with a downloadable course.
4. I lost my password. What do I do?
   Click here.
5. Can I change my password?
   Yes. Click here.
6. Why can’t I access the premium content?
   Premium Membership is required to access premium content.
7. How do I type the special written accents?
   We have a whole section on the topic of written accents.
8. I’m not receiving your emails. What do I do?
   Check your spam filtering.
9. What type of Spanish do you teach?
   Many people want to know if we teach Spanish as spoken in Latin America or Spain. Find out the answer.
10. What is a Teacher ID?
    Click here.
11. I lost my Teacher ID. What do I do?
    Ask your teacher to give it to you again. Only your teacher can give you a Teacher ID.
12. What if I don’t have a teacher?
    ¡No hay problema! (No problem!) Our website and especially our complete conversation course are designed to be completely self-study.
13. How do I get started?
    Click here.
14. How do I check my Virtual Report Card?
    Click here.
15. Why are my answers erased when I hit my “Back” button?
    The vast majority of you won’t have this problem. Unfortunately, a few of you will. This is some obscure bug in Internet Explorer that nobody has solved. One solution is to use a different browser such as Firefox.
16. I cannot hear the sound. What do I do?
    First, check the obvious things such as your volume level. If you don’t find a problem, you may need to download the free Flash player.
17. What if my grade is not posted to my Virtual Report Card?
    Follow the onscreen instructions carefully, and your grade will be recorded!
18. How can I renew or upgrade my membership?
    Click here.
19. My question isn’t here. What now?
    Search Our Site.